Privacy Policy
Softserve Tickets · Last updated 16 June 2026
This Privacy Policy explains how Softserve Digital Solutions ("Softserve", "we", "us") collects, uses, shares and protects your personal information when you use Softserve Tickets — our event ticketing and in-venue cashless platform (the "Service"), including our mobile app, website and related services. We are based in Maseru, Lesotho, and process personal information in line with the Lesotho Data Protection Act and other applicable laws.
1. Who is responsible for your data
Softserve is the data controller for your account and platform use. For a specific event, the event organiser may also be a controller of the attendee data relating to that event. Where you pay a merchant at a venue, that merchant is responsible for the goods or services it provides.
2. Information we collect
- Account & identity — name, email, phone number, and, where required for verification, identity details. Sign-in is handled by Microsoft Entra / CIAM.
- Tickets & orders — events you browse and buy, ticket types, order history and QR tickets.
- Cashless wallet & payments — top-ups, balances and transactions. Payments are processed through Softserve Payments and mobile-money or card providers; we do not store your full card number, PIN or mobile-money password.
- RFID / NFC tags — the association between a wristband/tag and your event wallet, and taps at gates and merchant lanes.
- Device & usage — device model, OS, app version, diagnostics and crash reports (via our error-reporting provider).
- Communications — messages you send us for support, and your notification preferences.
- Location — only approximate/venue context where you enable it; we do not track you in the background.
3. How we use your information
- Provide ticketing, gate entry, cashless wallets and merchant payments.
- Process payments, top-ups, refunds and settlements.
- Provide customer support and send transactional messages (e.g. ticket confirmations).
- Prevent fraud, secure the Service and enforce our terms.
- Comply with legal and regulatory obligations.
- Improve the Service and, with your consent, send optional updates.
4. When we share information
| Recipient | Why |
|---|---|
| Event organisers | To admit you and manage the event you bought tickets for. |
| Merchants | To complete cashless purchases you make at their stall. |
| Payment providers (M-Pesa, EcoCash, banks/cards) | To process payments, top-ups and settlements. |
| Communications providers | To send SMS, email or WhatsApp messages you’ve asked for or that are needed for the Service. |
| Technology providers | Cloud hosting (Microsoft Azure), error reporting and similar processors acting on our instructions. |
| Authorities | Where required by law, regulation or to protect rights and safety. |
We do not sell your personal information.
5. Retention
We keep personal information only as long as needed for the purposes above and to meet legal, tax and dispute-resolution obligations, after which it is deleted or anonymised.
6. How we protect your information
We use encryption in transit, Microsoft Entra identity, least-privilege access and other safeguards. No system is perfectly secure, but we work to protect your data and to notify you and the authorities of serious breaches where required.
7. Your rights & choices
- Access, correct or update your information.
- Request deletion of your account and data (subject to legal retention) — see below.
- Withdraw consent or object to certain processing, and opt out of marketing.
- Request a copy of your data in a portable format.
Account & data deletion: you can request deletion in the app, or email hello@softserve.co.ls. We will action verified requests within a reasonable period.
8. Children
The Service is not intended for children under 18 without the involvement of a parent or guardian.
9. International processing
We host on Microsoft Azure and may process data in data-centre regions outside Lesotho, with appropriate safeguards.
10. Changes to this policy
We may update this policy and will revise the “last updated” date. Material changes will be communicated through the Service.
11. Contact us
Softserve Digital Solutions, Maseru, Lesotho
Email: hello@softserve.co.ls
Phone: +266 5955 5519